A Guide to Configuring Your Transaction Monitoring Account

Last updated: April 7, 2026

This guide provides a high-level overview of the key steps involved in setting up and managing your transaction monitoring account. The goal is to build a clear mental model of how the platform works, from customer segmentation to performance analysis, before you dive into the specific details.

The process can be understood in five core steps:

1. Define Your Customer Segments

The first step is to group your customers into Segments. Segments are categories (e.g., 'High-risk persons', 'New Customers', 'High-Value Clients', 'International Customers') that allow you to apply different monitoring standards to different groups. This is the foundation of an effective, risk-based approach, ensuring your scenarios behave appropriately for the right customers.

2. Build Your Scenario Configurations

Next, you create a Scenario Configuration, which is a collection of the detection patterns (scenarios) you want to use based on your risk policy. For each scenario within a configuration, you will:

  • Attach Segments: Choose which customer groups the scenario applies to.

  • Set Conditions: Define the specific parameters, alert priorities, and evaluation outcomes (e.g., 'Hold' or 'Allow').

3. Submit Transactions for Evaluation

Once your configuration is ready, you can start sending transactions for evaluation. This can be done in real-time via API or in bulk using the Batch Uploader. The platform supports various transaction types, such as bank payments and card transactions, with custom fields for added flexibility. When you submit a transaction, you specify which Scenario Configuration should be used to evaluate it.

4. Manage Alerts and Cases

When a transaction matches the criteria in a live scenario, an Alert is created. To provide richer context for analysis, related alerts are automatically grouped into customer or counterparty-focused Cases. 

A case can contain multiple alerts, and each alert can represent one or more transactions, giving analysts a comprehensive view. Within each case, an analyst will review the activity, choose a status for each alert, and then make an overall decision on the customer's behaviour. 

These cases are managed from the Case List page, where your team can investigate, assign, and prioritise their work based on alert level, scenario type, and other key data points.

5. Monitor Performance with Insights

Finally, the Insights area provides dashboards to help you manage your system's effectiveness and your team's workload:

  • Scenario Performance Dashboard: Helps you tune your scenarios by analysing metrics like hit rates and false-positive rates.

  • Cases Dashboard: Gives you a high-level view of case statuses, volumes, and team productivity.