We are excited to announce an update to our case creation and case state transition webhooks.
What’s new:
The webhooks now include the external identifier, which is your unique ID for the customer. This is in addition to the Mesh-assigned ID, which is already part of the webhook payload.
Here’s an example of the CASE_CREATED webhook:
This update will make it easier for you to use Mesh webhooks to track new cases created for a customer and follow the changes in case status.
We've also enhanced the CASE_STATE_UPDATED webhook payload to include notes linked to state transitions, such as notes left when making a case decision.
Key benefits:
- Easily track new cases created for a customer.
- Monitor case state changes more efficiently.
- Transmit the reason for a case transition to other integrated systems without additional calls.
Release details:
Go-live date: July 10, 2024.
These updates are automatically available to all users and detailed in the API documentation for ComplyAdvantage Mesh.
If you have any questions, please contact your Customer Success Manager or our Support team at support@complyadvantage.com.