We're here to help! If you have any questions or need assistance, our dedicated support team is ready to assist you.
Here's how to get in touch:
-
Email: This is the fastest way to reach us. Send your inquiry to either:
- support@complyadvantage.com (for general support questions)
- outage@complyadvantage.com (if you're experiencing a service outage)
You'll receive an automatic confirmation email with a ticket number and helpful self-service guides.
-
Contact Form: You can also submit your request through our online contact form. As you fill out the form, you'll see helpful resources and guides related to your issue.
-
ComplyAdvantage Meshy Bot: Click the yellow icon in the bottom right corner of your screen whilst in the Support Knowledge Base.
-
Select "Create Ticket" to connect with our support team.
If you need assistance on a video call, please contact support, provide your availability (including timezone) and a member of the team will arrange a video call.
Please note, video call availability is dependant on public holidays, you can find out more about the support teams working hours and availability through this article.
You can find information about the correct priority level to select by visiting the Support Ticket Priority Levels article.