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    Need Help?

    Please fill in the form to the left with as much information as possible. This will allow our support team to triage your case and get back to you with further information quickly.

    Here are some explanations as to the 4 priority levels:

    • Priority 1:
      Production service availability, performance is degraded or the application is unavailable.

    • Priority 2:
      The application is up and running, but a subsystem such as search is not working as expected or you’re receiving errors when using certain functions.

    • Priority 3:
      Minor cosmetic defects or configuration of the application.

    • Priority 4:
      Access requests, documentation, training requests & account-related questions.

      • You can find out more information about our priority levels by visiting our documentation.

      You can also find out about Support's working hours & Holidays by visiting our documentation.