Manage labels via API

We're excited to announce that starting March 2025, you'll gain greater control and flexibility over your customer data with the introduction of custom customer labels, now manageable directly through the Mesh API.

This update empowers you to build highly personalised workflows and reporting structures, without needing to rely on our Support team. By enabling self-serve label creation and application via the API, you can seamlessly integrate custom customer categorisation into your existing workflows.

Key features:

• Self-Serve Label Management via API: Create and edit custom labels programmatically, giving you complete control. This eliminates the need for manual requests and accelerates your workflow adaptation.

• Dynamic, Automated Label Application: Add and remove labels from customers in real-time through API calls or directly in the UI.

• Enhanced Workflow Efficiency with Label-Based Case Filtering: Filter cases based on your custom labels, enabling highly targeted investigations and remediation efforts. This allows you to prioritise cases according to your business needs.

• Comprehensive Reporting with Label Inclusion in Exports: Export customer data, including your custom labels, to seamlessly integrate this information into your internal reporting and analysis pipelines. This facilitates deeper insights and more tailored business intelligence.

For detailed instructions on using the API to manage customer labels, please refer to the updated Mesh API documentation here.

Release details:

• Go-live date: March, 2025.

• These updates are automatically available to all users and detailed in the API documentation for ComplyAdvantage Mesh.

If you have any questions, please contact your Customer Success Manager or our Support team at [email protected].