Monitoring customers for changes in risk during onboarding

Starting December 9, 2024, customers with a 'Processing' status will be actively monitored for changes in risk. This enhancement ensures risks detected during onboarding are identified and managed effectively.

Key features:

• Risk monitoring: If monitoring is enabled, customers with an 'Active' or 'Processing' status will be monitored for changes in risk.

• Open case alerts: Open onboarding cases will now clearly indicate any linked monitoring cases..

• Automatic status updates: Upon closing an onboarding case, the customer’s status will update to 'Active'.

For detailed guidance on monitoring your customers, read this article. 

Release details

• Go-live date: December 9, 2024

• Availability: These updates will be rolled out automatically to all users.

If you have any questions, please contact your Customer Success Manager or Support at [email protected].