Agentic AI Auto-remediation

The Customer Screening and Monitoring Agent is an AI Agent designed to work as an L1 analyst, helping to speed up case remediation times and reduce workload by taking a first pass at remediating profiles and escalating anything it is unsure about. 

The agent works by comparing the information you provide about the customer with the information returned on the matched profile, and decides whether or not they are the same person, just like a human analyst would. The agent then leaves a detailed note explaining its rationale.

We offer Agentic auto-remediation capabilities for Customer Screening and Monitoring, and will soon be releasing our auto-remediation agent for Transaction Monitoring. 

Too learn more about our Agentic Auto-remediation capabilities, get in touch with Support or your Account Manager.