Profiles marked as false positives can be muted to prevent any updates to them triggering a monitoring alert. This reduces the alert rate by removing alerts that aren't an accurate match for your customer.
There are two pre-requisites for muting a profile:
- The customer must be set to Monitored.
- The profile must be marked as False positive.
Note: If the customer's status changes from 'False positive', the profile will be unmuted automatically.
Muting a single false positive screening result
- Go to the case list page by clicking Cases in the top left.
- Click the case you want to review.
- You see the Screening results for your customer.
- Find the profile you wish to mute and mark it as False Positive.
- Click the Mute icon next to the Status field. It looks like a bell.
- Confirm your choice in the dialog box. Check the box if you don't want to see this message again.
Muting false positive screening results in bulk
- Go to the case list page by clicking Cases in the top left.
- Click the case you want to review.
- You see the screening results for your customer.
- Select the profiles you want to mute, ensure they are set as False Positive.
- Select the Actions button above the screening results.
- Select 'mute'. If any of the selected screening results do not have a status of False Positive. The mute option won't display.
- Confirm your choice in the dialog box. Check the box if you don't want to see this message again.
- This profile has now been muted. Any updates to it will not trigger a monitoring alert for this customer. For more information, see What is ongoing monitoring?