Case workflows represent the stages a case can go through from creation to decision, and can be configured to align with your business processes. Each case type has its own case workflow.
A case workflow has three types of stages:
- Initial: A case will always start here, with only one initial stage per workflow.
- Review: The case moves through various review stages as it progresses through the workflow.
- Decision: The final stage, where the case is closed.
How to access case workflows:
- Log in to Mesh.
- Select Settings from the main header.
- From the navigation menu, select a case type under Case Workflows to view the workflow for that case type.