To save time, you can select multiple cases and assign them to a user in one go.
- Go to the case list page by clicking Cases in the top left.
- Filter the case list to show the cases you want to assign.
- If you want to select all the cases in view, use the Select all option at the top of the table. This only selects the cases displayed on the first page, up to a maximum of 100 cases.
- To choose specific cases to assign, select those cases using the checkboxes.
- When one or more cases are selected the Actions button appears in the top left. Click it.
- Select Assign to from the menu.
- Search for the user to assign the case to or select them from the Assignee dropdown menu.
- When you assign a case from the case list page, you can choose to add a note. The note can be seen by the assignee and could provide additional information for them, such as the priority.
- Click Assign. You'll see a success notification.