Once you have created a risk model, there are a number of changes you can make to it. You can:
- Edit the categories, risk thresholds and category weightings applied to the model.
- Change the model's name.
It’s not possible to directly edit a model’s attributes: you’ll need to duplicate an existing model, change the relevant features, and publish it with a new name.
When you edit or create a risk model, including reactivating a previous risk model, it becomes the active risk model. All new risk scores will be calculated using this model. An existing customer’s risk score will also be recalculated based on this risk model the next time a case for this customer is closed.
Editing a risk model
Editing a risk model creates a duplicate model, to which you can apply updated categories, thresholds, or weightings.
- Go to the risk models page by clicking the Settings cog. The default page in Settings is Risk models. This page shows all the risk models in your account, ordered by the created date.
- Find the risk model you want to edit in the list and click on the three dots.
- Choose Edit.
- Enter a unique name for your risk model and click Confirm.
- The Categories screen opens to display the categories and attributes taken from the previous risk model. You can edit these as required. For more information on how to do this, see Adding category attributes and Setting category thresholds.
- When you're ready, click Next to move to the Overall screen for Changing the category weightings, and Setting overall risk level thresholds.
- When you've finished making changes, click Create in the top right.
- Click Confirm.
- Your new risk model is published and becomes the active risk model. Only one risk model can be active at a time.
Renaming a risk model
You can give your risk model a new name, for example to make it more descriptive or easier to understand.
- Find the risk model you want to rename in the list.
- Click the three dots on the right.
- Choose Rename.
- Enter the new name for the model.
- Click Confirm.
- The new name is shown in the risk models list.