You can update customer records directly in the ComplyAdvantage Mesh UI or through the API.
You can use this feature to add new information, update existing data, or remove outdated information.
Key benefits
- Real-time updates: Instantly reflect changes in customer data, ensuring that your risk assessments are based on the most up-to-date information.
- Comprehensive audit trail: All changes are stored with full traceability, supporting compliance and transparency.
- Dynamic risk recalculation: Each update triggers an automatic recalculation of the customer’s risk score, keeping your risk management current.
How to update customer information in the UI
- Click on update customer record from the Actions dropdown on the customer view.
- All available fields will appear, grouped by category.
- Click on the pencil icon to add, edit, or remove any data within each category, then hit confirm.
- Once all changes are made, click Save on the top right, or select cancel to discard changes.
How to update customer information via the API
- To send new data or update existing fields, simply add or replace the values in the relevant fields within your API request.
- To remove outdated information, delete values from the specific fields in your API request.
For detailed instructions on using the API, please refer to this API documentation.
Post-update process
Once a customer is updated:
- A new version of the customer record is created.
- All changes, along with previous versions, are stored in the audit log for full transparency and traceability.
- The customer’s risk score is dynamically recalculated based on the updated information.
- Updated data will be used in the next re-screening cycle if ongoing monitoring is enabled.