A case is created for a customer in ComplyAdvantage Mesh if they have a hit. The case contains information about the customer, including any alerts raised. An alert is a signal that something suspicious was found.
When you log in to Mesh, the default view is the case list page.
Managing cases
To narrow down cases or find a specific one, use the filters and the search option at the top of the case list page. You can also sort the table by clicking the column name headers.
For more details, see:
Assigning a case
You can assign a case to yourself or another analyst to start the review. Select one or more cases to enable the Actions button and choose the Assign to option.
For more details see:
Reviewing screening results
A profile hit is when the customer appears to match somebody in a risk category such as politically exposed persons (PEPs), sanctions or adverse media. A profile hit may be a false positive (not an accurate match) or a true positive (an accurate match).
Once you have identified whether the profile hit is a true or false positive, you can change the status of the screening result accordingly.
The information displayed for a case depends on the case type. Below is an example of a customer onboarding case. Click a row to open a screening result.
After reviewing the details you can assign a status to the screening result.
For more details, see: Assigning status to screening results
Adding a note to a case
You can capture your findings on the case as a note for future reference. Go to the case you want to leave a note on and click the notes icon in the top-right corner.
For more details, see: Adding notes to a case
Transitioning a case through the workflow
As part of case remediation, you may be required to move through various stages, depending on your business processes. For example, certain cases may need to be reviewed by an escalation team before making a decision.
You can change the stages for an individual case from the case view page, or change the stages for multiple cases using the bulk action option on the case list page. When changing the stage, you can leave a linked note. When moving from one review stage to another, you can also change the assignee.
You are reminded at key points to change the stage to ensure the case is always in the correct stage. These key points are when transitioning from an initial stage to a review stage, when transitioning from a review stage to another review stage, and when resetting the profile statuses to 'not reviewed'.
For more details, see: Transition a case across stages in a workflow
Closing a case
When you have made a decision about the risk of a case, you can close the case by assigning a decision to it.
For more details see: